Real-time AI Voice Receptionist
Missed after-hours and overflow calls → captured bookings with sub-300ms voice responses that felt live.
About
Pranav Desai
AI Systems Architect · Forward Deployed Engineer
I deploy production AI agents for enterprise customers and own delivery end to end, from discovery and success criteria through proof of concept to production.
Experience
A decade from infrastructure to AI delivery.
- ConsultOps.ai2023 – PresentFounder & Principal AI Solutions Architect
I design and deploy production AI agent systems for SMB and enterprise clients, owning the full lifecycle from requirements and success criteria through proof of concept to production. Voice and chat agents, RAG pipelines, and multi-agent sales-ops, built so teams actually adopt them.
- New Relic2022 – 2024Pre-Sales Solutions Consultant
I delivered tailored proofs of concept and technical demos for enterprise observability customers, turning complex telemetry into clear business outcomes and partnering with engineering on pipeline reliability.
- Aptum Technologies2020 – 2022Pre-Sales Engineer
I designed multi-cloud solutions across AWS, Azure, and DRaaS for regulated industries, and automated proposal and RFP workflows.
- Hewlett Packard Enterprise2016 – 2020Sr. Solutions Consultant
I managed SAN and storage infrastructure with secure access controls, and led technical workshops and reliability initiatives.
- Reliant Technology2014 – 2016Storage Administrator
I built SAN monitoring dashboards aligned with DoD-7 compliance, and automated reporting and provisioning.
Stack
What I build with.
Agents & LLMsGPT, Claude, multi-agent systems
OrchestrationAgentic workflows, RAG, AIOS
LanguagesPython (FastAPI), SQL
Cloud & EdgeAWS, Azure, Cloudflare
DataGoogle Cloud API, Pinecone, Supabase
Automationn8n, REST APIs, CI/CD
Web & DiscoverySEO, AEO
DesignFigma, Claude Design
CertifiedAWS Solutions Architect, AssociateAzure Solutions Architect
Use cases
Systems running in production.
Service businessAI Voice Receptionist
Insurance / financeRAG Onboarding Automation
Marketing agencyLead-Gen + CRM Orchestration
B2B SaaSInternal RAG Assistant
B2B distributorMulti-Agent Sales-Ops
E-commerceWebsite Chat Agent
Professional servicesDocument Extraction Pipeline
ConsultOpsReusable Agent Framework
Twenty-one production systems across eight clients. Each one is real, anonymized by industry, which is standard under NDA.
RAG Illustration + Onboarding Automation
Hours of hand-built illustrations and paperwork → roughly 85% less manual prep per client.
Lead-Gen + CRM Orchestration
Leads slipping through the cracks → near-instant response, with the team working only qualified leads.
Internal RAG Knowledge Assistant
Tribal knowledge buried in docs → fewer repeat questions and faster onboarding for new hires.
Multi-Agent Sales-Ops System
Reps buried in research and drafting → time back for real conversations, not busywork.
Website Chat Agent + Backend Integration
Shoppers asking what a static site could not answer → higher engagement and qualified leads off the site.
Document Processing + Extraction Pipeline
Slow, error-prone manual review → roughly 85% less review, with humans on exceptions only.
Reusable Prompt + Agent Framework
Every build starting from scratch → faster, more consistent deployments across clients.